Delivery

Shipping for the hair mineral analysis test is FREE.

ALL deliveries of the hair test for heavy metal toxicity and hair analysis tests to the UK mainland (and Republic of Ireland) are sent via Royal Mail 2nd class post. There is no minimum order requirement.

We only ship to the United Kingdom (and Republic of Ireland) due to distribution agreements in place in other countries.

Goods in stock dispatched the same working day for 48 hour tracked delivery, or the next morning if ordered after 1pm.

Please note that due to on-going issues with sending supplements to the Republic of Ireland we have suspended dispatch until this matter can be resolved. Orders for supplements will not be accepted for postage to Republic of Ireland.

Shipping charges for supplements

If you order any supplements there is a flat rate fee no matter what the size of your order on all supplements:

  • £6.00 for UK and Northern Ireland,
  • £15.00 for Republic of Ireland*,(see note above)
  • Sent via Royal Mail post – Larger orders may be sent by registered post or by courier at our discretion.

Refunds and returns

If you are not completely satisfied with your order, we offer either a refund or exchange providing that the goods be returned to us with 30 days of purchase in their original packaging.

Please note that all supplements that are returned must be unopened and with the seals intact.

Please do make sure the parcel is wrapped securely and for your own protection, we recommend you use a recorded delivery service.

Please enclose your name, address, order transaction number and reason for return/exchange with your returned products and send it to us.

We aim to handle your returns within seven working days of receiving the goods.

Additional information for customers in the Republic of Ireland

* Online shopping packages received from the UK (excluding Northern Ireland) are now subject to Value Added Tax (VAT) and other charges. Customers in the Republic of Ireland please read here for more info regarding your rights to return, shipping costs and any fees involved.

Please see our full terms and conditions.